Privacy Policy

1. Information We Collect

Account Information

We may collect information such as your name, email address, phone number, account type, profile details, vessel-related information, and other information you choose to provide.

Captain Profile Information

Captain users may provide information regarding experience, availability, licenses, certifications, credentials, service areas, insurance, and related profile details.

Owner Profile Information

Owner users may provide information regarding vessels, service requests, locations, scheduling needs, and other information relevant to connecting with Captains.

Payment Information

For Owner memberships, we may collect billing information and transaction history. Payment processing may be performed by third-party payment providers. Full payment card information may be handled directly by such providers and may not be stored by The Capt App.

Usage Information

We may collect device information, IP address, browser type, app interactions, log information, and related technical data to operate and improve the Platform.

Communications

We may collect and process messages, bids, inquiries, and other communications exchanged through Platform features.

2. How We Use Information

We use information to:

• Operate the Platform;
• Connect Owners and Captains;
• Enable bids, chat, and service-related communications;
• Process memberships and payments;
• Provide customer support;
• Improve Platform functionality;
• Prevent fraud, abuse, and misuse;
• Communicate account updates and transaction-related notices;
• Comply with legal obligations.

3. Communications Preferences

Users opt in to Platform-facilitated communications, including messages between Owners and Captains, bid notifications, service inquiries, account notifications, and transaction-related communications.

Users may manage notification settings within the Platform where available. Marketing communications may be opted out of separately.

4. Information Sharing

The Capt App does not sell user information.

The Capt App does not share personal information with third parties for advertising or resale purposes.

Limited information sharing may occur only where necessary to operate Platform services, process payments, comply with legal obligations, protect Platform security, prevent fraud, or facilitate user-requested interactions between Owners and Captains.

5. Third-Party Service Providers

The Capt App may use limited third-party providers necessary to operate Platform functionality, including payment processors, cloud hosting providers, infrastructure services, security monitoring providers, analytics tools, and customer communication systems.

These providers receive only information reasonably necessary to perform operational services. Personal information is not sold or shared for advertising resale purposes.

6. Payment Processing

Owner membership payments may be processed by third-party payment processors. Payment processors may collect and process billing data according to their own privacy policies and security standards.

The Capt App does not control the privacy practices of payment processors and encourages users to review applicable payment provider policies.

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, improper disclosure, misuse, and unauthorized modification.

No system is completely secure, and users acknowledge inherent internet and cybersecurity risks.

8. Data Retention

Information is retained only as long as reasonably necessary to provide services, maintain legal compliance, resolve disputes, enforce agreements, prevent fraud, or satisfy legitimate business purposes.

9. Data Deletion Requests

Users may request account deletion by contacting:

Certain information may be retained where required or permitted for legal obligations, fraud prevention, security purposes, payment dispute resolution, contract enforcement, or legitimate business needs.

10. User Rights

Subject to applicable law, users may request access to personal information, correction of inaccuracies, deletion of personal information, and account closure.

Requests may be submitted to:

11. State Privacy Rights

Users residing in jurisdictions providing additional privacy protections may possess rights including access rights, deletion rights, correction rights, data portability rights, and the right to opt out of certain data uses.

The Capt App will comply with applicable privacy laws where required.

12. California Privacy Notice

The Capt App does not sell personal information.

If California residents utilize the Platform, applicable privacy rights under California law will be honored where legally required.

13. Children’s Privacy

The Platform is not intended for individuals under age 18. We do not knowingly collect information from minors.

14. Cookies & Analytics

The Platform may use cookies, analytics tools, and similar technologies to improve functionality, monitor performance, protect security, and understand usage trends.

Users may adjust browser settings to limit cookie usage, though certain Platform features may not function properly without cookies.

15. International Users

The Platform is intended for use in jurisdictions where it is lawfully offered. If users access the Platform from outside the United States, they acknowledge that information may be processed in the United States or other jurisdictions where service providers operate.

16. Policy Changes

We may update this Privacy Policy periodically. Continued Platform use after changes constitutes acceptance of the updated Privacy Policy.

17. Contact Information